Senior Management

Our new executive team has been in place since January, 2002. Its goals are to:

	create a high-performance culture throughout the Group;
	develop and implement strategies to grow core banking and wealth management businesses; and
	achieve the Group's performance targets.

In January, the Group was restructured to create clear accountability, greater customer focus, simpler reporting and reduced bureaucracy. The new structure is a blend of global and regional businesses, each led by an Executive General Manager (EGM).

The result is a flat management structure that gives EGMs more control over distribution, products and services to meet local customer and staff needs.

EGMs are helping to create a more diverse workforce where action, excellence and efficiency are formally rewarded under new people policies and programs.

They are also driving our revitalisation initiatives to create a culture of collaboration, openness, trust and transparency at all levels. Each EGM acts as a coach for their people, demonstrating what a 'high-performance culture' is, then helping to develop the skills needed to create it.

The team is proud of the progress it has made and is committed to continuous improvement through regular, honest self-assessment to gain a competitive advantage.

EGMs are based in Australia, Europe and New Zealand.

THE NATIONAL LEADERSHIP STANDARD - guidelines for managers
Creating movement	Focus on action, encourage talent, harness energy.
Display superb balance	Balance work, home and stakeholder demands while valuing community, diversity and your team. Balance short- and long-term interests.
Challenge boundaries	Use collaboration and flexibility to challenge thinking. Anticipate change; challenge assumptions.
Consistently deliver	Be customer-focused and outcome-driven. Commit to Group goals and personal performance.
Positive and transparent	Speak and act honestly and openly. Display respect, trust, fairness and loyalty.