Over the last 18 months, the Group has completed a substantial review of its business plans and developed a strategy for future growth. Our five key strategies are outlined below.
DELIVER SOLUTIONS THAT HELP MEET CUSTOMERS' COMPLETE FINANCIAL NEEDS
Get the basics right Deliver a high quality, consistent, customer experience by getting the basics right every time
Build relationships Build valued relationships by developing a superior understanding of our customers' needs and their relationship preferences
Integrated solutions Deliver integrated banking and wealth management advice and solutions
BUILD AND SUSTAIN A HIGH PERFORMANCE CULTURE
Great people Recruit, develop and retain people who have the skills and attitude to build excellent relationships and deliver on customer promises
Great place Create an environment that values diversity and encourages people to perform to their full potential
Winning performance Measure and reward to drive individual and organisational performance
BUILD TRUSTED RELATIONSHIPS WITH ALL STAKEHOLDERS
Balanced decisions Consider each stakeholder group in a balanced way to inform all decisions and actions
Build trust Build trust through consistent behaviour, dialogue, transparency and accountability
Great reputation Protecting and enhancing our reputation as a responsible corporate citizen
BUILD AND MANAGE OUR PORTFOLIO OF BUSINESSES FOR STRONG AND SUSTAINABLE TOTAL SHAREHOLDER RETURN
Sustainable revenue growth Pursue sources of sustainable revenue growth in selected markets
Value-based decisions Base investment and resource allocation decisions on value to the portfolio
Efficient portfolio Manage risk and capital to optimise economic profit
CREATE AND LEVERAGE STRATEGIC ASSETS AND CAPABILITIES FOR COMPETITIVE ADVANTAGE
Build core capabilities Build an organisation based on core capabilities defined around providing advice and solutions for customers
Leverage for value Capture efficiencies and generate revenue growth by leveraging assets and capabilities, within and between businesses
Members of our senior leadership team at a workshop in September 2003. (from left to right) Mike Laing, EGM, Corporate Development; Peter Thodey, Managing Director, Bank of New Zealand; Ian Crouch, Chief Information Officer; Ian MacDonald, EGM, Financial Services Australia. Christopher Lewis, EGM, Risk Management; Ian Scholes, EGM, Corporate & Institutional Banking; Frank Cicutto, Managing Director & CEO; Peter McKinnon, EGM, People & Culture; Peter Scott, EGM, Wealth Management. (not present: John Stewart, Managing Director, National Australia Group Europe and Richard McKinnon, Chief Financial Officer).
