| | Over the last 18 months, the Group has completed a substantial review of its business plans and developed a strategy for future growth. Our five key strategies are outlined below. | DELIVER SOLUTIONS THAT HELP MEET CUSTOMERS' COMPLETE FINANCIAL NEEDS | Get the basics right
Deliver a high quality, consistent, customer experience by getting the basics right every time | Build relationships
Build valued relationships by developing a superior understanding of our customers' needs and their relationship preferences | Integrated solutions
Deliver integrated banking and wealth management advice and solutions |  | | BUILD AND SUSTAIN A HIGH PERFORMANCE CULTURE | Great people
Recruit, develop and retain people who have the skills and attitude to build excellent relationships and deliver on customer promises | Great place
Create an environment that values diversity and encourages people to perform to their full potential | Winning performance
Measure and reward to drive individual and organisational performance | | | BUILD TRUSTED RELATIONSHIPS WITH ALL STAKEHOLDERS | Balanced decisions
Consider each stakeholder group in a balanced way to inform all decisions and actions | Build trust
Build trust through consistent behaviour, dialogue, transparency and accountability | Great reputation
Protecting and enhancing our reputation as a responsible corporate citizen | | | BUILD AND MANAGE OUR PORTFOLIO OF BUSINESSES FOR STRONG AND SUSTAINABLE TOTAL SHAREHOLDER RETURN | Sustainable revenue growth
Pursue sources of sustainable revenue growth in selected markets | Value-based decisions
Base investment and resource allocation decisions on value to the portfolio | Efficient portfolio
Manage risk and capital to optimise economic profit | | | CREATE AND LEVERAGE STRATEGIC ASSETS AND CAPABILITIES FOR COMPETITIVE ADVANTAGE | Build core capabilities
Build an organisation based on core capabilities defined around providing advice and solutions for customers | Leverage for value
Capture efficiencies and generate revenue growth by leveraging assets and capabilities, within and between businesses | | | | |  | Members of our senior leadership team at a workshop in September 2003.
(from left to right) Mike Laing, EGM, Corporate Development; Peter Thodey, Managing Director, Bank of New Zealand; Ian Crouch, Chief Information Officer; Ian MacDonald, EGM, Financial Services Australia.
Christopher Lewis, EGM, Risk Management; Ian Scholes, EGM, Corporate & Institutional Banking; Frank Cicutto, Managing Director & CEO; Peter McKinnon, EGM, People & Culture; Peter Scott, EGM, Wealth Management.
(not present: John Stewart, Managing Director, National Australia Group Europe and Richard McKinnon, Chief Financial Officer). |
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