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At NAB we believe that to achieve the most out of life people need to have dreams and passion. Our purpose as an organisation is to help our customers fulfil their aspirations. Our focus is on backing people by listening, understanding and helping them.
We can only achieve this through our people, making genuine connections with our customers, providing expertise and advice and delivering a superior customer experience. Our people and the promises we make through our brands are intimately linked. In other words, our people don't just make the difference - they are the difference. That is why we are focused on building a great place to work, where our people can fulfil their own personal aspirations, while fulfilling the aspirations of their customers.
Monitoring cultural change and employee opinions
Transforming our culture remains a key priority, with our Corporate Principles at the heart of how we do business. All parts of the business see cultural transformation as integral to the success of our business.
Monitoring and measuring our progress
Every year we survey our people about what it is like to work at NAB. Surveys are important tools for tracking our cultural progress, with the results informing the cultural strategies and plans developed by each of our businesses.
Monitoring employee satisfaction and cultural change provides valuable feedback and gives our people an active voice in the Group's progress. It allows us to measure the relative success of our people management approaches.
We have integrated the Organisational Cultural Inventory (OCI) with our Employee Opinion Survey (EOS). The Organisational Cultural Inventory (OCI) helps us to better understand the reasons underlying employee opinions. The OCI measures how people believe they need to behave in order to belong and succeed at NAB. By combining the two surveys we have also found that there has been a greater level of participation.
Further information on the OCI is available at www.human-synergistics.com.au.
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